Customer Care

Sponsored by Greater Anglia

In the Customer Care category the judges will be looking for businesses that are able to demonstrate a strong customer focused ethos which underlies everything they do.

Entrants will need to show how they go above and beyond customer expectations, ensuring everything that the company does has the customer at its core.

The judges will be looking for entries from businesses which show a clear focus on their customers’ needs, examples of customer-driven initiatives designed to raise service standards and evidence of increased customer satisfaction.

Entrants will need to show a strong focus on listening and acting on their customers’ feedback while maintaining high customer satisfaction levels.

Additionally evidence of how companies deal with specific customer care issues will be required.

Submissions should illustrate how employees across the organisation are consistently doing their best for customers and seeking to continuously improve their performance.